FAQs

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Answers To Your Questions

With more than 30 years of business experience, Jay Miller has encountered just about every question imaginable. Below are a few of the most frequently asked questions.

How soon can you begin my project?

This is a common question. We are ready to work with you now!! Over the years I have assembled the best crews in the business. They are prepared to begin the work as soon as you and I agree to the details. I always require a signed contract. This assures you and me that we are committed to this project together. Once we get started, just sit back and watch the transformation. It will be a very exciting time for both of us.

How much will my project cost?

The cost of your project should never be a gray area. We live by the budget. When we meet (which could require a few meetings) I will create a project plan that spells out in detail what every aspect of the project will cost. Communication is the real key when it comes to the budget for the project. I need to understand your expectations and your vision for the end result and we will work together to accomplish your dream. Now, give me a call and we can talk about your project.

How do we pay you?

Payments must be made at various points during the project. These payments are spelled out clearly in the contract, so that there are no surprises. Karen is in our office managing your payment schedule. She is just a phone call away.

Many of our customers get home equity lines of credit or pay by check. We also can offer advice on how to finance your project. Karen is available to discuss and direct you in financing matters for your project. She is here to help you achieve that dream for a new kitchen, elegant bathroom, family room or that much needed addition you have always wanted.

What kind of crews do you use?

Only the BEST!!! Hands down. I am a perfectionist myself and I take responsibility for every job – from that small painting job to a full blown renovation. Your standards are high – so are mine. In addition, you should know that my crews are fully insured and meet all licensing requirements. You have no worries.

What is the process throughout the project?

During the last 30 plus years I have developed a planning and implementation process that has proven successful over and over again. Communication and a detailed contract and production schedule are really the keys here. First, I sit down with you and listen. I want to know what you are thinking – the ideas you have – the things you are concerned about. Then I create a visual picture – a professional architectural drawing that brings your dream to life on the page. Next is the budget and contract phase. Then the transformation begins. My crews and I get to work, doing what we do best. If there are any questions along the way, you can always reach me and get a straight answer quickly. If there are any changes in the project, we update the contract and schedule and keep moving forward. I am with you every step of the way – every day.

Where do we get the products needed for the project?

Some projects will require the purchase of products, such as cabinets, flooring, doors, shower tile, fixtures, etc. Over the years I have put together a list of businesses that I believe will give you high quality products and will be conscientious of your budget. Many clients ask me to shop with them and I love that. Let me warn you we don’t one-stop shop. I find that many customers are relieved that I have already done the homework and they can jump right in. Karen is on staff to help you with selections, colors and trends in products for your project. We make sure you are completely thrilled with your new space.

How can I be certain that I’ll be treated fairly and professionally?

You will be treated fairly and professionally because you have my word. I realize that there are many contractors out there. I have also heard the horror stories about contractors who left a job unfinished or sent in a surprisingly large bill. Whether you choose my company or another, my advice to you is to make sure you spend time upfront with the contractor. Ask lots of questions – Ask for references. You are getting ready to invest in a dream. My job is to make that process move forward as quickly and professionally as possible. I can promise you this, you won’t be disappointed.

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If you are thinking about a new addition or renovating your home, we know you have many questions. We’re here to help.